Exam Name	Salesforce Certified Sales Representative
Format documents	Pdf and Word
Answers to questions	Questions with Answers correct
Total Sets	3

About the Sales Representative Credential

The Salesforce Certified Sales Representative certification exam is for individuals who want to demonstrate their knowledge, skills, and experience in the following areas.

• Guiding discovery and research to create a sales plan
• Fostering key business relationships for customer engagement
• Engaging customers through each stage of the sales process
• Demonstrating thought leadership during all customer engagement
• Formulating and presenting solutions based on customers’ needs
• Handling objections and negotiations
• Gaining commitment to close deals
• Identifying pipeline generation and pipeline progression
• Applying knowledge of forecasting to drive opportunities and renewals
• Achieving customer success through order management and fulfillment, service and support, and customer value

Audience Description: Salesforce Sales Representative

Salesforce Certified Sales Representative candidates exemplify sales excellence using a customer-centric methodology. The Salesforce Certified Sales Representative develops trusted relationships with their customers; ensures deal success by aligning with entire account teams, executive sponsors, and stakeholders; and takes full ownership of the sales process by planning, managing, and analyzing their business.

Salesforce Certified Sales Representatives’ skills span customer communication, research, discovery, team selling, value selling, and account planning and strategy. Candidates consistently manage their time and priorities, control personal development, create better team alignment, and grow confidently in their role as sales representatives. The Salesforce Certified Sales Representative has a detailed understanding of their customers, puts them at the center with a commitment to their success, and leads with empathy.

Candidates for this exam should have 6 months to 3 years experience as a sales representative.

Purpose of This Exam Guide

This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Sales Representative Exam. This guide provides information about the target audience for the certification exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.